6 Reasons Why Your ERP System / Vendor Isn’t Working Out (and how to fix it)

Are you frustrated with your current ERP system and/or vendor? I’ll bet that if you are like most of the people I help… that it comes down to one (or more) of six key areas.

1. You bought into a slick sales pitch that promised low or no cost for the moon.
2. The company that sold you the software did little to no analysis / scoping to ensure the application was a good fit for your business.
3. Implementation took way longer than you were led to believe.
4. Once the implementation was complete, support from your vendor seemed non-existent or did not meet expectations.
5. You got hit with surprise fees and rate increases at the end of the year.
6. Getting access to your data is painstaking and comes at a cost.

If any of these points hit a sore spot, know that you’re not alone and the situation can be fixed.

What Really Matters to ERP Users?

The following is a screengrab from a survey conducted by Deloitte. What customers were impressed with during their first ERP experience, shifted dramatically the second time an ERP selection was made.

The Fix

You’ll need to have a new vendor come in and assess the situation and recommend a new course of action. Here are some keys to look for in a new ERP partner:

• Track record, testimonials, and experience of the vendor.
• Level of support offered directly by the vendor.
• The amount of time the vendor spends scoping your business needs, relative to the application.
• Documented support policies.
• Clearly stated pricing information regarding licenses, usage, etc.
• Accessibility of your data.
• A partner who is more interested in getting it done right than getting it done quickly.

A great ERP experience always involves a great partner. Look closely at the partner first and the product, second. Your experience will be much better the second time around.

Travis Healy is the Director of Business Development for Collins Computing. Collins Computing has been providing ERP software and services for over 30 years. Contact Collins Computing at 801-515-2000 or request a free ERP evaluation today.