Microsoft Dynamics CRM Software Consulting from Collins Computing

OVERVIEW

What is CRM? You see the acronym everywhere today, or perhaps hear your sales VP or IT manager talk about it, but what is it, really?

In short, it involves using customer relationship management (CRM) software to organize, automate, and synchronize business processes—sales, marketing, customer service, and technical support. The overall goals of users are to find, attract, and win new clients, nurture and retain those the company already has, and reduce the costs of marketing and client service.

Businesses use CRM to:

Develop deeper insight into your sales process. By recording, tracking and following up on each lead in the sales pipeline, you'll convert more of those leads into closed sales. No more "I forgot to call them back" excuses at the Monday morning sales meeting.
Create marketing campaigns that effectively drive sales. By knowing which customers are your best (and which are your worst), you can focus your marketing efforts on the most profitable segments of your customer base.
Enhance the customer "experience". Knowing your customers, what they order, when they order and how much they typically order helps you anticipate demand and offer incentives to help them purchase regularly.

Microsoft Dynamics CRM (customer relationship management) gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM software delivers a fast, flexible, and affordable solution to help you drive consistent and measurable improvement in everyday business processes. Plus, you can deploy on-premise or online (in the "cloud"). It's your choice!

We invite you to find out more about our company, Microsoft Dynamics products and our implementation services for enterprise resource planning (ERP) solutions such as Microsoft Dynamics GP, Microsoft Dynamics AX, Microsoft Dynamics CRM and our Vertical Solutions for beverage distributors, congregations, YMCAs and other non-profits. Then give us a call at (800) 943-9211, email info@collinscomputing.com or complete the Contact Us form.

Discover how Collins Computing can help you realize your greatest business potential.